Applications are invited for all candidates to fill the Customer Care Officer Job Role at Lanka Hospitals Corporation PLC
CUSTOMER CARE OFFICER
IDEAL CANDIDATE PROFILE
- Minimum 3 passes at the G.C.E Advanced Level Examination. (Prior experience in the medical lab industry would be an added advantage).
- Good level of communication skills in Sinhala & English, having knowledge in Tamil would be an advantage
- Having a pleasing personality and willingness to work on roster basis, which includes night shifts.
- Passion for Customer service and problem solving.
- Computer literacy and Time management.
Key Responsibilities
You need to maintain department service standards while delivering high quality service to Patients/ external & internal clients when carrying out duties at the Customer Care division Call Centre. Responding to emails and following up correspondence in relation to different services of
the lab on a timely manner is an important area of responsibility. You will perform both front — and back — office duties which include preparation of documents for relevant requirements. You will interact with patients and professionals (medical specialties, doctors) and the laboratory staff.
APPLICATION PROCEDURE
Please forward your resume along with the address and contact numbers of two non-related referees, within ten days of this advertisement. State the position you are applying for as the subject of the email or at the top left hand corner of the envelope, to the following address.
Manager Human Resources,
Lanka Hospitals Diagnostics (Pvt) Ltd.,
No 578, Elvitigala Mawatha,
Colombo 5.
E-mail - careers@lhd.lk
Telephone — 0115438537
Closing Date : 19/08/2020
