(We wish to restate that all CV's for this employment opportunity can only be routed via the HSBC Bank website. Please don't apply this job through Careerfirst.lk web site.)
Applications are invited for all candidates to fill the Contact Center Agent Job Vacancy at HSBC Bank
Contact Centre Agent
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Contact Centre plays a central role in maintaining a convenient service to our customers as the leading International bank in Sri Lanka. The division serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through both inbound and outbound calling activities. The value of our Contact Centre Business operations continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
We are currently seeking individuals to join our Contact Centre as Junior Banking Assistant/Banking Associate, Tele Marketing Agent.
In this role, you will:
Be required to meet all Contact Center performance objectives
Provide an excellent customer experience to all our internal and external customers
Ensure that customer issues / problems are effectively investigated and resolved
Contribute effectively towards the teams’ performance
Ensure to comply with HSBC Group policies and procedures, including regulatory requirements
To be successful in this role, you should meet the following requirements:
- Successful completion of GCE O/L Examinations, applicants with pending GCE A/L Examinations results may apply
- Other academic or professional qualifications (fully or partially completed) related to the banking or finance industries would be advantageous
- Strong communication and interpersonal skills
- A passion for delivering superior customer service
- A professional, goal-oriented and innovative approach, with strong organisational skills
- Excellent collaborative skills with the ability to work effectively in a team
Please email your CV to: career@hsbc.com.lk, including the job reference code ‘Contact Centre Agent’ in the subject line.
Closing Date : 30/12/2019
