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Client Centre Executive - Service
Standard Chartered Bank
Colombo

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Client Centre Executive - Service at Standard Chartered Bank 

 

Applications are invited for all candidates to fill the Client Centre Executive - Service Job Opening at Standard Chartered Bank 

Closing Date : 10/11/2021

 

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
 
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
 
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
 
The Role Responsibilities

  • To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and support Retail Banking business
  • To maintain a high level of professionalism which projects the banks image as the provider of the best financial services
  • Support new product launches/campaigns and promoting of lead generations to Consumer Banking
  • Enhance service levels and daily operations of the unit handling in supporting the processing of the increasing volume of inbound (and outbound) calls offering professional and specialised service.
  • Attain targets (New Sales Revenue / Volumes etc.) as laid out in the scorecard
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
  • Ensure all sales pitches are made without mis-selling
  • Be creative and have exposure to product development and operational systems
  • Ensure proper controls are adhered in expediting transactions
  • Through example, behaviour and action comply and advance the Company's values
  • To minimise downtimes of ATM's by having custodians and Branch Managers informed in a timely manner.
  • To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Client Care Centre
  • To comply with all relevant policies and procedures covering money laundering prevention procedures, regulatory, local and group requirements.
  • To ensure operational processes are documented and implemented to minimise risk and loss.
  • To gain in-depth knowledge of all areas relating to the department by understudying and on the job training
  • Cultivate team spirit
  • To comply with the bank's compliance policies and internal/external regulatory requirements
  • Ensure complete accuracy in Client Care Centre functions
  • To provide assistance in general filing and administration of the unit
  • Ensure customer complaints are handled efficiently and thoroughly and logged on LMS
  • To attend all training sessions as and when nominated
  • Ensure all AML/Customer Due Diligence policies and procedures per group and the local regulator are adhered to in opening, reviewing and monitoring accounts.
  • Ensure phone lines are picked on-line for Client Care Centre during the day shift and in two rings for the night shift

Our Ideal Candidate

  • Qualified in Advanced Level / Ordinary level exams, or Part qualified in a professional qualification.
  • Excellent communication skills in English
  • Fluency in either Sinhala or Tamil will be an added advantage.
  • Enthusiastic, with a flair for Customer Service
  • An excellent team player with strong inter-personal skills
  • Flexible to work on roster basis.
  • Target driven individual

Apply now to join the Bank for those with big career ambitions.
 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

 

Apply now : https://bit.ly/2YBbrX5

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