Client Centre Executive - Service at Standard Chartered Bank
Applications are invited for all candidates to fill the Client Centre Executive - Service Job Opening at Standard Chartered Bank
Closing Date : 10/11/2021
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
- To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and support Retail Banking business
- To maintain a high level of professionalism which projects the banks image as the provider of the best financial services
- Support new product launches/campaigns and promoting of lead generations to Consumer Banking
- Enhance service levels and daily operations of the unit handling in supporting the processing of the increasing volume of inbound (and outbound) calls offering professional and specialised service.
- Attain targets (New Sales Revenue / Volumes etc.) as laid out in the scorecard
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without mis-selling
- Be creative and have exposure to product development and operational systems
- Ensure proper controls are adhered in expediting transactions
- Through example, behaviour and action comply and advance the Company's values
- To minimise downtimes of ATM's by having custodians and Branch Managers informed in a timely manner.
- To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Client Care Centre
- To comply with all relevant policies and procedures covering money laundering prevention procedures, regulatory, local and group requirements.
- To ensure operational processes are documented and implemented to minimise risk and loss.
- To gain in-depth knowledge of all areas relating to the department by understudying and on the job training
- Cultivate team spirit
- To comply with the bank's compliance policies and internal/external regulatory requirements
- Ensure complete accuracy in Client Care Centre functions
- To provide assistance in general filing and administration of the unit
- Ensure customer complaints are handled efficiently and thoroughly and logged on LMS
- To attend all training sessions as and when nominated
- Ensure all AML/Customer Due Diligence policies and procedures per group and the local regulator are adhered to in opening, reviewing and monitoring accounts.
- Ensure phone lines are picked on-line for Client Care Centre during the day shift and in two rings for the night shift
Our Ideal Candidate
- Qualified in Advanced Level / Ordinary level exams, or Part qualified in a professional qualification.
- Excellent communication skills in English
- Fluency in either Sinhala or Tamil will be an added advantage.
- Enthusiastic, with a flair for Customer Service
- An excellent team player with strong inter-personal skills
- Flexible to work on roster basis.
- Target driven individual
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Apply now : https://bit.ly/2YBbrX5
