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Client Centre Executive - Service at Standard Chartered Bank
Applications are invited for all candidates to fill the Client Centre Executive - Service Job Opening at Standard Chartered Bank
Closing Date : 25/09/2021
The Role Responsibilities
- To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and support Retail Banking business
- To maintain a high level of professionalism which projects the banks image as the provider of the best financial services
- Support new product launches/campaigns and promoting of lead generations to Consumer Banking
- Enhance service levels and daily operations of the unit handling in supporting the processing of the increasing volume of inbound (and outbound) calls offering professional and specialised service.
- Attain targets (New Sales Revenue / Volumes etc.) as laid out in the scorecard
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without mis-selling
- Be creative and have exposure to product development and operational systems
- Ensure proper controls are adhered in expediting transactions
- Through example, behavior and action comply and advance the Company's 5 values
- To minimise downtimes of ATM's by having custodians and Branch Managers informed in a timely manner.
- To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Client Care Centre
- To comply with all relevant policies and procedures covering money laundering prevention procedures, regulatory, local and group requirements.
- To ensure operational processes are documented and implemented to minimise risk and loss.
- To gain in-depth knowledge of all areas relating to the department by understudying and on the job training
- Cultivate team spirit
- To comply with the bank's compliance policies and internal/external regulatory requirements
- Ensure complete accuracy in Client Care Centre functions
- To provide assistance in general filing and administration of the unit
- Ensure customer complaints are handled efficiently and thoroughly and logged on LMS
- To attend all training sessions as and when nominated
- Ensure all AML/Customer Due Diligence policies and procedures per group and the local regulator are adhered to in opening, reviewing and monitoring accounts.
- Ensure phone lines are picked on-line for Client Care Centre during the day shift and in two rings for the night shift
Key Stakeholders
- Retail management team
Our Ideal Candidate
- G.C.E Advanced Level or Equivalent
- Strong interpersonal skills
- Excellent communications skills, trilingual will be an added advantage
- Ability to drive the Bank to achieve a higher level of service consciousness and ultimate excellence
- Target driven individual
- Good people management skills
Apply now to join the Bank for those with big career ambitions.
APPLY NOW : https://shortest.link/HCP
