Candidate Experience Associate vacancies at Capital Placement
Applications are invited for all candidates to fill the Candidate Experience Associate Job Opening at Capital Placement
Closing Date : 18/05/2021
About us
We created Capital Placement 9 years ago as a platform to simplify international internships for university students and recent graduates hungry for global work experience. Today, we provide our customers with opportunities to intern in some of the fastest-growing economies in the world, including but not limited to London, Berlin, New York and Singapore.
For companies, our model is simple. We provide access to pre-vetted candidates who are actively seeking exciting internship opportunities and have passed our rigorous screening process.
For candidates, we guarantee an internship that aligns with their career goals and combines them with the learnings and life experiences of living and working abroad.
Role description
We are looking for someone to assist our candidates with finding the right program. Your responsibilities include resolving customer queries, recommending programs and providing careers support. To be successful in this role, you should be an excellent communicator who’s able to earn our candidate’s trust. Ultimately, you will help establish our reputation as a company that offers excellent support for students and recent graduates.
Responsibilities
- Monitor communication channels consistently to assist candidates with their enquiries
- Handle a large volume of candidates simultaneously and be able to respond promptly via phone, email or chat
- Ensuring all candidates have a full understanding of the application process and program offerings while managing their expectations
- Being up-to-date with key employability and industry trends across all of our program locations to best advise candidates
- Identify customer needs and recommend the right solution
- Update our internal databases with information about issues and useful discussions with customers
- Gather customer feedback and share with our Recruitment, Placement and Marketing teams
- Support other team members when necessary
Requirements
- Excellent English verbal and written communication skills
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and under pressure
- Familiarity with our industry is a plus
- Multi-tasking abilities
- Patience when handling tough cases
Benefits:
- Competitive salary (LKR 70,000 to 110,000)
- Fun and friendly work environment
- Private health insurance
- 30 days holiday time per annum (including public holidays + 1 week off for Christmas)
- Significant potential to grow in the role and take on more responsibility
- Opportunities to travel abroad
APPLY : https://bit.ly/3tvS4cq
