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Call Desk representative
Quess Corp Lanka Private Limited
Colombo

Location: 
Contract Type: 

Applications are invited for all candidates to fill the Call Desk representative Job Vacancy at Quess Corp Lanka Private Limited

 

Call Desk Representative (Gross salary - LKR 40,000)

 

Duties and Responsibilities

• Respond to service requests from customers via phone or email

• Understand the basics of IT support (Hardware and Software) requests and route the service requests to appropriate resource

• Follow the standard help desk procedures to log all service requests

• Follow up with engineering team regarding the assigned service requests

• Prepare service call reports

 

Job Specification

• Diploma level education is preferred

• Working experience with Windows/MAC PCs/Laptops

• Hands-on experience on MS Office Packages specifically MS Word, MS Excel, MS Powerpoint

 

Key Skills and Competencies

• Oral and written communication skills in English

• Customer service orientation

• Adaptability

• Team interaction

 

Please forward your Resume including the expected salary and specify the vacancy which you are applying for on the subject line.

Apply To: dinusha.m@quesslanka.com

 

 

Closing Date : 12/12/2019

 
 

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