Call Centre Officer
AIA Insurance Lanka PLC

Contract Type: 

Applications are invited for all candidates to fill the Call Centre Officer Job Post at AIA Insurance Lanka PLC
Officer - Call Centre

Job Accountabilities

• Act as the front-linecontactpointwhen AIA firstclasscustomers requiresassistance (handlingAFCwelcomecall, Sending welcome-pack, Responding AFC callsand emails)

• Liaising with internal departments to ensure client needs are fulfilled effectively

• Monitoringcustomer premium payments and proactively prevent lapses

• Handling quarterly health calls, birthday calls and communicating special partner offers

• Liaising with vendors to send gifts/hampers

• ServicingAFCAgentstoassistAlA firstclasscustomers


Job Specifications

• A sound educational background with good A/L results

• Minimum 1 year experiencein call center, preferably in Insurance

• Excellent Communication skills in both English and Sinhala Languages

• Strong relationship management skills

• Hardworking abilities with working ability under pressure


lf you are interested, please submit your detail resume to Ike_vacancies@aia.com

Closing Date : 09/11/2019

Contact Employer

If you are interested in this job, feel free to submit your info to the employer.

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