Call Centre Officer
AIA Insurance Lanka Limited

Contract Type: 

Applications are invited for all candidates to fill the Call Centre Officer Job Post at AIA Insurance Lanka Limited

Call Centre Officer - AIA Sri Lanka

If you are a dynamic individual with experience and career aspirations to engage in customer service, this isa fabulous opportunity for you. The selected candidates will have to work in our Call Centre and will be responsible for providing differentiated superior service to AJA First Class Customers.


Job Accountabilities

• Act as the front-linecontactpointwhen AIA firstclasscustomers requiresassistance (handlingAFCwelcomecall, Sending welcome-pack, RespondingAFCcallsand emails)

•Liaising with internal departments to ensure client needs are fulfilled effectively

•Monitoringcustomer premium payments and proactively prevent lapses

•Handling quarterly health calls, birthday calls and communicating special partner offers

•Liaising with vendors to send gifts/hampers

• ServicingAFCAgentstoassistAlA firstclasscustomers


Job Specifications

• A sound educational background with good AIL results

•Minimum 1 year experiencein call center, preferably in Insurance

•Excellentcommunication skills in both English and Sinhala Languages

•Strong relationship managementskills

•Hardworking abilities with working ability under pressure


lf you are interested, pleasesubmityour detail resume to Ike_vacancies@aia.com


Closing Date : 09/12/2019


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