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Call Center Representative
Smart Quest (Pvt) Ltd
Colombo

Location: 
Contract Type: 

CALL CENTER REPRESENTATIVE

JOB ROLE

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client's feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

 

JOB REQUIREMENTS

•Fluency in English.

•Computer literacy.

•Having effective

•Communication and public relations skills.

•Having strong interpersonal skills along with knack for customer service.

•Young female candidates arestrongly encouraged to apply.

 

Please mention the name ofthe vacancy under the subject line of the email

 

Send your CV to jobs@smartquestconsult.com

 

 

Closing Date : 31/12/2019

 

 

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