Call Center Executive
Quess Corp Limited
Colombo

Applications are invited for all candidates to fill the Call Center Executive Job Role at Quess Corp Limited

Job Role

• Answer customer queries, lodging complaints and interacting with Customers over Social Platforms.
• Perform the assigned tasks as per the given guidelines to meet the allocated targets.
• Handle the customers with respect and identify a win-win outcome.

Person’s specification

• Good communication skills in English and Sinhala or English and Tamil.
• Good team player with a customer-oriented attitude.
• 1-2 years of Experience in customer handling role.
• School leavers and freshers are encouraged to apply.
• Aged between 18 and 25 years.
• Willingness to work on a rotational basis (5 Days a Week in a 24x7 Environment).

Skills & Expertise

• Basic IT knowledge is also an added advantage.
• Strong Logical/Analytical Skills (Cognitive Ability).
• Critical Thinking and decision making.
• Comprehension Skills and information ordering.
• Focus on accuracy and multi-tasking.
• Keyboarding skills.

Personal attributes

• Customer service oriented and ability to provide superior customer service over the phone.
• Resilience and flexibility.
• Drive and persistence.
• Detail conscious.
• Learning and knowledge enhancement.

Apply Via Linkedin

Closing Date : 30/09/2020