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Associate Engineer, Service Desk at LSEG (London Stock Exchange Group)
Applications are invited for all candidates to fill the Associate Engineer, Service Desk Job Opening at LSEG (London Stock Exchange Group)
Closing Date : 11/08/2021
Fixed Term Contract
Role Purpose
Supports team by providing analyses and insights to Service Managers and clients, resolving basic queries and issues.
Role Responsibilities
- Supports in the agreement of Service Level Agreements for each service and ensures consistency of content and approach
- Investigates all appropriate means to improve IT / network service investments and delivers / improves / changes / restores a quality service to the customer
- Tracks, routes and redirects problems to correct resources
- Provides first level client contact and conveys resolutions to customer issues, ensuring customer feedback is progressed to a mutually agreed and acceptable resolution
- Assists in development and delivery of enhancements, bug fixes and infrastructure deliverables
- Supports in the recording, documentation and closure of queries, updating customer data and producing activity reports
- Provides a high level of customer service.
Minimum Requirements
- This is an Individual Contributor role
- Bachelors degree or equivalent in an IT related discipline
- Some knowledge of service management and support disciplines and processes.
APPLY NOW : https://bit.ly/3AQxp71
