Provides 2nd level technical support of products to post production customers by resolving technical issues with customers and meeting SLA requirements and leading support teams. Responsible for in-life operations management which includes, incident, change, release, service request and problem management.
Applications are invited for all candidates to fill the Application Support Technical Consultant Job Opening at Virtusa
Closing Date : 01/04/2021
Experience:
- 5+ years of work experience in software industry or related fields
- 2+ years’ experience working as Tech/Support consultant
- Has worked in a SLA driven production support Environment (Client facing providing L2 Support or Dev Ops)
- Technical/Soft Skills:
- Multi cloud delivery platforms and automation experience on open source tools/servers. Need to have knowledge on below technology stacks.
- Kubernetes
- Docker
- Jenkins
- Spinnaker
- Git
- Elasticsearch
- Logstash
- Kibana
- Prometheus
- Grafana
- Helm
- KAFKA
- Couchbase
- Postgress
- Weblogic
- Familiar with SQL/Linux/Unix environments and scripting knowledge
- Familiar with enterprise systems with multi-tier architecture
- Excellent analysis skills to identify issues proactively and fix
- Excellent communication skills (written & verbal)
- Prior development exposure is an added advantage
- Exposure to ITILv3 Service Management practices is a bonus
Role & Responsibilities:
- Build and deploy releases across multiple environments and configurations
- providing Implementation support for development team
- Perform technical troubleshooting application and platform related incidents
- Development of solution workarounds and create automation scripts
- Will be responsible for Service incident and support requests while ensuring compliance with SLAs and OLAs
- Ability to work in different business times and on-call 24hs / 7 days
- Shift work, Stand by support and working on weeknights/weekends/public holidays is required
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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