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AdsDevRel Support Specialist at Virtusa
Applications are invited for all candidates to fill the AdsDevRel Support Specialist Job Opening at Virtusa
Closing Date : 29/12/2021
Job Responsibility
- Lead the shift. Supervise L1 Agents in the shift with focus on their KPIs
- Conduct Cadence meetings Weekly/Monthly with all Stakeholders to gather review comments
- and implement changes as needed.
- Handling and communicating any coverage or SLA concerns as they arise
- Generating and tracking weekly performance reports.
- Generating Monthly Newsletters
- Provide technical support via mails/Google Groups for the specialized Product Areas
- Manage and resolve support cases with a high degree of technical complexity for Google Ad
- products
- Respond to customer-reported issues in a timely manner, per service level agreements.
- Communicate progress of resolution/status in a timely fashion, per service level agreements
- Manage escalations and expectations, for both customers and internal staff.
- Timely and Valid escalations of issues to L2 Team.
- Coordinate across numerous departments while driving issues to resolution
Apply now : https://bit.ly/3ljJcEy
